Privacy Policy

The online service site (hereinafter referred to as "Phonics Hero") operated by Chungchydotcom (hereinafter referred to as the "Company") considers users' personal information very important and is doing its best to protect the personal information provided to Phonics Hero online at the same time as users use Phonics Hero. Phonics Hero complies with the Communications Secret Protection Act, the Telecommunications Business Act, and the Information and Communications Network Utilization Promotion and Information Protection Act. Phonics Hero is informing the customers about the use and method of users' personal information and what measures are being taken to protect them through the "Personal Information Handling Policy".

This 'Personal Information Handling Policy' may vary depending on changes in laws or guidelines related to personal information protection and changes in company policies, so please check it frequently when visiting Phonics Hero.

1. Consent to collecting personal information
2. Purpose of collecting and using personal information
3. Items and methods of collecting personal information
4. Period of possession and use of personal information collected
5. Sharing and providing collected personal information
6. Matters concerning the management of users' own personal information (reading, correction, deletion, withdrawal of consent, etc.).
7. Matters concerning the operation of cookies
8. Management of personal information of non-members
9. Consignment processing of personal information
10. Technical and administrative measures for personal information protection
11. Matters concerning collecting opinions on personal information and handling complaints
12. Personal Information Management contact information
13. Send advertising information
14. Duty of notice

1. Consent to collecting personal information

Phonics Hero has prepared a procedure for users to click the "agree" button or the "cancel" button on the contents of the company's personal information handling policy or terms of use, and if they click the "agree" button, they are considered to have agreed to collect personal information. If they do not agree to the privacy policy or the terms and conditions of use, there may be restrictions on the provision of some services of Phonics Hero.

2. Purpose of collecting and using personal information

The purpose of the company's collection of personal information is to verify the user's identity, identify the intention to use the Phonics Hero service, and provide optimal service to users. Phonics Hero provides e-commerce and other various services tailored to the characteristics and preferences of the user, and collects personal information within some limited range to solve the problems that arise as users use Phonics Hero's services.

The purpose of collecting and using personal information is as follows.
(1) Name: Collect for user identification.
(2) Member ID, password: Collect to verify membership.
(3) Email address, phone number, or mobile phone number: It is collected to provide information on the execution of the contract after using the service, to notify the progress of delivery/payment, to inform the event, to send product information, etc.
(4) Address: Collect for the delivery of goods based on service use and the delivery of prizes when winning an event.
(5) Credit card company name, bank account number, and depositor: Collect for refund according to product purchase.
(6) Other options: Collect data to provide personalized services.
(7) IP Address: Collect to prevent fraudulent use and unauthorized use of members who abuse the service.

3. Items and methods of collecting personal information

Phonics Hero is receiving essential information online for users to provide services when signing up for membership or ordering goods. Required information to receive when registering as a member is name, ID, password, email, phone number, or mobile phone number. To provide payment, delivery, and refund services when purchasing goods, additional information such as phone number, mobile phone number, address, credit card company name, bank account number, and depositor is requested to collect additional information.
In addition, you can selectively request to enter personal information for statistical analysis or prize provision when conducting surveys or events in Phonics Hero, and after the purpose has been achieved, it will be immediately discarded. We do not collect sensitive personal information that may cause basic human rights violations of users.
In any case, the information entered is not used for any purpose other than the purpose stated in advance to the user and is not leaked to the outside world.

4. Period of possession and use of personal information collected

(1) The collected personal information will be destroyed immediately upon cancellation of the membership. However, in order to prevent the recurrence of illegal use by members who abuse the service, membership ID, name, and email address can be retained for one year from the date of termination of the contract.
(2) However, under Article 6 of the Consumer Protection Act on Electronic Commerce, etc., only information that can identify the subject of the transaction, such as ID, name, e-mail, etc., can be preserved, and transaction records shall be kept as follows under Article 6 of the Enforcement Decree of the same Act.
① Marking, advertising records: 6 months
② Record of contract or withdrawal of subscription: 5 years
③ Record of payment and supply of goods: 5 years
④ Record of consumer complaints or disputes: 3 years
(3) Phonics Hero safely handles users' personal information and destroys it in the following ways to prevent leakage.
① The personal information printed on the paper is shredded with a grinder or destroyed by incineration.
② Personal information stored in the form of electronic files is deleted using a technical method that cannot be reproduced.

5. Sharing and providing collected personal information

(1) Phonics Hero does not use the user's personal information for any purpose other than the Internet service provided by Phonics Hero or provide it to a third party without the user's consent, except for the information disclosed through the Internet service screen.
However, exceptions are made in the following cases.
① If there are special provisions in laws such as the Act on Real Name Financial Transactions and Confidentiality, the Act on the Use and Protection of Credit Information, the Framework Act on Telecommunications, the Telecommunications Business Act, the Local Tax Act, the Consumer Protection Act, the Bank of Korea Act, and the Criminal Procedure Act.
② Where necessary for the settlement of charges according to the provision of services;
③ Where a particular individual is provided in an unidentifiable form as necessary for statistics preparation, academic research, or market research;
④ If the users have agreed to the disclosure in advance
⑤ In case of violating the terms and conditions of use of the service posted in Phonics Hero and other member services or operating principles;
⑥ Where there is a request from the investigative agency in accordance with the procedures and methods prescribed in statutes for the purpose of investigation;
⑦ In the case of taking legal action against Phonics Hero's service by causing mental and material damage to others,
⑧ Provide minimum user information (name, address, phone number, or mobile phone number) required for business delivery to the shipping company.
(2) Phonics Hero can provide personal information to affiliates or share it with affiliates to provide better services to users. When providing or sharing personal information, users will be notified individually of who the affiliates are, what personal information items are provided or shared, why such personal information should be provided or shared, and how long it is protected and managed, and if you do not agree, you will not provide it to or share it with the affiliates. You can also withdraw your consent at any time, even if you agree to provide personal information.
(3) If you use Phonics Hero's service without registering as a member of Phonics Hero, the payer information and recipient information you entered will not be used for any purpose other than payment and delivery of the product.

6. Matters concerning the management of users' own personal information (reading, correction, deletion, withdrawal of consent, etc.).

Phonics Hero’s users can log in to Phonics Hero at any time when signing up for membership to view, correct, or delete the user's personal information on My Page, and we will correct or delete it if requested by email or in writing to Phonics Hero's personal information management manager. Member ID and name, which are essential information required for membership registration, cannot be corrected, and deleted, and email address, phone number, or mobile phone number, which are other essential information, can be corrected but cannot be deleted. The user may withdraw (terminate) consent to the collection and use of personal information and withdraw consent provided to a third party through e-mail, telephone, fax, or other means, and in this case, the user must reveal the member ID, name, and email address to prove identity.

7. Matters concerning the operation of cookies

Phonics Hero uses cookies that store and frequently find information about users to provide users with various and differentiated services. A cookie is a small amount of information that a website server sends to your computer browser. Cookies identify your computer, but not you personally.

Purpose of using cookies, etc.
Target marketing and personalized services are provided by analyzing the frequency of access between members and non-members, identifying user tastes and areas of interest, tracking the trace, and identifying the degree of participation in various events and the number of visits.
Users have the option of installing cookies. As a result, users can either allow all cookies by setting options in their web browser, go through confirmation whenever they are saved, or refuse to save all cookies.

To reject cookie settings
To deny setting cookies, you can allow all cookies by selecting the options in your web browser, go through verification every time you save them, or refuse to save all cookies.
Example of setup (for Internet Explorer): Tools > Internet Options > Personal Information at the top of your web browser
However, if you refuse to install cookies, there may be difficulties in providing the service.

8. Management of personal information of non-member users

Phonics Hero also allows non-members to purchase goods and service products. In the case of non-member users, only the personal information necessary for delivery, payment, and product delivery is requested from the user. If you purchased from Phonics Hero as a non-member, the payer information and recipient information entered by non-member users will not be used for any purpose other than payment and delivery of goods.

9. Consignment processing of personal information

To improve the service, members' personal information can be collected, handled, and managed by a consignment company, and the relevant laws stipulate that personal information can be safely managed during consignment contracts.
(1) Posting matters concerning the trustee, scope of entrustment, scope of shared information, etc. in writing, e-mail, telephone, or website.
(2) In a consignment contract, the service provider's strict instructions on personal information protection, confidentiality of personal information, prohibition of third-party provision, burden of responsibility in case of accident, period of consignment, return or destruction of personal information after processing, etc., and keep the contract details in writing or electronically.

10. Technical and administrative measures for personal information protection

(1) Phonics Hero is taking the following technical measures to ensure safety so that personal information is not lost, stolen, leaked, altered, or damaged in handling users' personal information.
① Your personal information is protected by your password. However, since the user's password is likely to be known to others in many ways, such as using the Internet in public places, it is most important to thoroughly protect it. Therefore, users should not divulge or provide personal information to others and should manage their personal information responsibly. Phonics Hero is not responsible for any leakage of these passwords.
② By default, your personal information is protected by passwords, and sensitive data is protected by a separate security feature by encrypting file and transfer data.
③ Phonics Hero always uses a vaccine that automatically updates new information to protect against damage caused by computer viruses. If a virus is infiltrated, it is required to automatically treat it at the same time as automatically sending a virus penetration warning to the worker.
④ Phonics Hero adopts a way to securely transmit personal information on the network using the 128Bit SSL encryption algorithm certified by verisign.
⑤ In order to prevent your personal information from being leaked by hackers and others, Phonics Hero has an intrusion detection and intrusion prevention system from outside to monitor and manage it 24 hours a day. All intrusion detection and intrusion prevention systems are fully redundant, just in case.
(2) Phonics Hero recognizes the importance of protecting users' personal information, and for this purpose, limits the number of employees handling personal information to a minimum, and the person in charge of personal information management does his best to protect personal information by providing regular training to employees. In addition, we regularly check the implementation of this policy and the compliance of relevant staff to correct or improve violations and take other necessary measures.

11. Matters concerning collecting opinions on personal information and handling complaints

Phonics Hero operates a customer support office so that users can complain about personal information protection. If you give your opinion to the person in charge of personal information management in the customer support office, we will take action as soon as possible after receipt and notify you of the processing results .In the event of a dispute between the user and Phonics Hero regarding the protection of personal information, you can request the personal information infringement reporting center (www.cyberprivacy.or.kr ) operated by the government to handle it.

- Personal Information Infringement Reporting Center (http://www.cyberprivacy.or.kr/)
- Electronic Transaction Dispute Mediation Committee (http://www.ecmc.or.kr/)
- Korea Consumer Protection Agency (http://www.cpb.or.kr/)

12. Personal Information Management contact information

If you would like to exercise your rights, you may submit a request though the personal information infringement reporting center (www.cyberprivacy.or.kr ) or via email at international@chungchy.com You may also send us a letter to the following address: 4F, Yeram building, 814, Gyeryong-ro, Jung-gu, Daejeon, Republic of Korea

13. Send advertising information

(1) Phonics Hero does not transmit advertising information for profit using electronic transmission media against the user's explicit refusal to receive it.
(2) In the case of sending advertising information through electronic transmission media for online marketing such as product information guidance, Phonics Hero shall comply with the provisions of the Information and Communication Network Act.
Measures are taken to make it easier for users to recognize in the title and body columns of advertising information. An example of the method of e-mail is as follows.
① Title, etc. Start with the phrase: Phrase, (Advertising) will be written on the title.
② Body column: Specifies how users can easily indicate their intentions to refuse to accept, such as the sender's name, e-mail address, phone number and address, etc.

14. Duty of notice

The contents of the current personal information handling policy will be notified through the "Notice" on the website if further deletion or modification of the contents is made due to changes in the government's policy or security technology.